Return & Refund Policy

I. The Managets Standard of Hygiene and Excellence

At Managets, we view a pair of socks as a critical piece of personal apparel that directly impacts foot health, comfort, and performance. Our curation process, based in the pristine environment of Palmer, Alaska, involves rigorous testing of moisture-wicking properties, elastic recovery, and thermal regulation. We understand that finding the perfect fit is essential for your daily comfort.

However, because hosiery is classified as an intimate apparel item under federal hygiene guidelines, Managets maintains a strict protocol for returns. Unlike standard outerwear, socks are susceptible to immediate contamination from skin cells, moisture, and oils. Our policy is designed to protect the health of our customers and the purity of our inventory. When you receive a package from Managets, you are guaranteed a product that has never touched another human foot.

Integrity is the heartbeat of our operations. While mass-market retailers may allow the return of loose, tried-on socks, Managets adheres to a “Pristine-Fiber” standard. This means our return window is firm, and our inspection process is forensic, ensuring that only the most untouched, high-integrity items move through our ecosystem.

II. Comprehensive Eligibility Guidelines

To qualify for a refund or exchange, your Managets socks must remain in their original, factory-sealed state. Once a sock is pulled over a foot, the elastic fibers (Spandex/Elastane) begin to adjust to the wearer’s anatomy, and the product is considered “used.” Please adhere to the following strict criteria:

• Original Packaging: All items must be returned with the original paper bands, hang-tags, and moisture-barrier bags intact. If the adhesive seal on the Managets protective bag is broken, the item is ineligible for return.
• Fiber Integrity: Items must be free from any “pilling,” lint, pet hair, or stretch marks. We use high-intensity UV scanners to detect biological traces or skin oils that are invisible to the naked eye.
• Scent & Environment: Managets products must not show signs of exposure to perfumes, laundry detergents, smoke, or pet dander. Any item returned with a non-factory odor will be automatically disqualified from the refund process.
• No Washing: Any pair of socks that has been laundered is permanently disqualified. Washing alters the molecular structure of our premium wool and cotton blends, making them impossible to restock.

III. Logistics Responsibility & Claim Matrix

Managets categorizes returns based on the origin of the issue to ensure a fair allocation of costs within our U.S. domestic network:

Reason for Return	Cost Responsibility	Requirement
Manufacturing Defect	Managets (Free)	Photo of Knit Defect
Transit Damage	Managets (Free)	Photo of Punctured Box
Buyer’s Remorse / Size Choice	Customer	Unbroken Factory Seal

IV. Formal Return & Inspection Procedure

Our return process is designed to be a “Zero-Friction” experience, provided the instructions are followed meticulously to protect the Managets ecosystem.

Step A: Digital Submission
Email support@managets.com with your Order ID and photos showing the current state of the packaging. Our support concierge in Palmer will issue a Return Merchandise Authorization (RMA) within 24 business hours.

Step B: Protective Packing
Place the items back inside their moisture-barrier bags. Use a rigid cardboard box to prevent the socks from being crushed or snagged during the return journey. Managets is not responsible for items that arrive damaged due to flimsy return packaging.

Step C: Transit to Palmer
Ship the package to our verified Alaska inspection center. We strongly recommend using a carrier that provides tracking (FedEx, UPS, or USPS). Managets cannot process refunds for items lost in transit without a valid tracking number.

V. Refund Auditing & Restocking Fee

Once your package arrives at 10177 N Dayles Way, Palmer, AK, it enters our Quality Control (QC) queue. Every return is subject to a 10-point mechanical audit. If the item is cleared, funds are credited back to the original payment source within 5-7 business days.

Restocking Fees: For all “Buyer’s Remorse” returns (e.g., changed mind, wrong size ordered by mistake), a 15% restocking fee applies. This covers the cost of new archival packaging, forensic cleaning of the staging area, and the labor involved in re-auditing the fibers for purity. The original $6.99 shipping fee is a service already rendered by the carrier and is non-refundable.

VI. Exchanges

Managets handles exchanges as two separate transactions. To ensure you receive your new size or color as quickly as possible, we recommend placing a new order immediately and returning the unwanted, unopened items for a refund. This bypasses the wait time of the return shipping and audit process.